Privacy Policy

1. Statement of Intent

The website, from hereon in referred to as My Online Estate Agent may request on occasion that you submit personal information about yourself, this could include name, email addresses, date of birth etc in order to receive or use services on our website. These services may include newsletters, competitions, alerts, live chats, blogs, memberships, support services etc.

When you enter your details into these fields on My Online Estate Agent or by whatever other means My Online Estate Agent has used to contact you (phone, email, live chat ect) you will enable My Online Estate Agent to provide you a variety of services. My Online Estate Agent will act in accordance with current legislation and aim to meet current internet best practice. If at any time you have concerns over your data then we advise you contact us and we will be happy to explain this further or if requested remove you from updates on future services.

2. Visitor Information

When you visit a cookie will be downloaded to your computer. This is normal practice for all websites and does not harm your computer. A cookie can be used to display relevant information on your visit, such as items you have previously reviewed. We categorically do not use spyware or use cookies to obtain information which can be later used for marketing. You will only ever receive marketing material if you a have specifically requested it.

You can clear ALL cookies stored by your computer by clicking on the ‘Tools’ tab on your web browser, then clicking on ‘Clear recent history’.

3. Cookies and how we use them

Cookies are a piece of information which is assigned to your computer when you visit a website. This is used to track information about your visit. My Online Estate Agent uses cookies and will send a cookie to your computer. This allows us recognise you when you visit.

We use cookies to enhance your user experience and offer you related services. This includes keeping track of the information you add to our property fields and products and services you purchase. By remembering this information we can identify how best to serve you information that you may require. Example – if you left your property details only half complete, we will store what you have done and display this when you return. Also, if you have expressed an interest in a particular service, we may display additional services to compliment this on a different visit.

My Online Estate uses Google Analytics 1st party cookies with DoubleClick’s 3rd party cookies together to provide additional information on demographics and interests in our Google Analytics reporting.

By continuing to use My Online Estate Agent (, you consent to our cookie setting and agree that you are fully aware and understand our Cookie Policy. Our Cookie Policy clearly outlines how and why we use cookies and how you can manage them. If you do decide to restrict your cookies you may not be able to enjoy the benefits of our full service and get the complete experience.

4. Your personal information

By law we have a legal obligation to adhere to when you supply us with your personal information. All information that we collect must be obtained fairly. We will always make it clear what information we are collecting and how this information will be used. We will also clearly state if any of this information can or may be passed on to anyone else. If you post offensive material or your behaviour is deemed to threaten our brand or users then we can and will use your information saved to stop such behaviour. This may mean that we pass on your information to a third party; these could include authorities such as the police or solicitors, employers, schools, email providers etc.

We store your personal information on our systems for as long as we deem necessary. For safety reasons My Online Estate Agent may store message transcript information, this may include message audits, member names, searches, times and dates. These will have been from services used such as account information, blogs and emails. We may save data for up to two years after using our services. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

At times you may be notified that My Online Estate Agent may use the information you have supplied to contact you for administration purposes. This may include password reminders or information we deem important for your account. We may contact you to update you of promotions and updates to My Online Estate Agent.

5. Accessing your personal information

If you wish to have a copy of the personal information that we hold about you, please write to the Company Secretary, setting out your request and enclosing a £10 administration fee, payable to My Online Estate Agent. You will need to be able to evidence your identity.

6. Age restrictions

If you are aged 16 or under then you must have obtained permission from your parent or legal guardian before using any services on My Online Estate Agent. If you have not got permission then you are not allowed to use any of our services.

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