Frequently Asked Questions About Online Estate Agents

The fees, My Online Estate Agent charges an upfront fee. We provide a full estate agency service apart from being able to accompany viewers to the properties, this is the responsibility of the vendor or landlord.

My Online Estate Agent advertises all its properties on the My Online Estate Agent website and Rightmove.

Sales properties will be marketed up to a 6 month period. Rental properties will be marketed for up to a 6 week period.

No, there are no hidden costs, an initial upfront fee is the only payment you will make.

My Online Estate Agent is happy to market your property at the same time you are marketing with a high street agent; but we would highly recommend you check the details of your contract so you are aware of any extra charges you may incur from the high street agent.

No, the sales or letting packages offered by My Online Estate Agent have no minimum term.

No, if you wish to change the price of your property you are able to amend the price yourself on the website.

Yes, you are able to use your own photographs, however the photos must be representative of your property. We do provide the service of professional photographs as an optional extra.

Yes, if you are selling your property we will arrange and book all viewing appointments for you. However, it is up to you to show interested parties around the property. If you are Renting your property you will receive notification of all prospective tenants whom you can contact to arrange a viewing appointment with.

Yes, we will inform you verbally and in writing of all offers received from buyers. Once you accept an offer we will instruct both the buyer's and seller's solicitors of the particulars of the sale.

No, but we do provide a tenancy Credit Reference service at very competitive price, at no extra cost to the landlord.

My Online Estate Agent does not have the expensive overheads associated with running a prime position high street office. Therefore, we are happy to pass on this saving to our clients.

Yes, you are free to market your property with another estate agent at any time although we advise you to read their terms and conditions.

The Property Ombudsman and the Office of Fair Trading.

Its purpose is to record how energy efficient your property is. This allows prospective buyers, tenants, owners, occupiers and purchasers to see information on the energy efficiency and CO2 emissions from their building so they can consider energy efficiency and fuel costs as part of their investment. It is UK law that the home owner must have ordered an EPC before listing their property

My Online Estate Agent will provide an online appraisal of your property using relevant market data. We realise you may have a sale price in mind, we are happy to discuss the current sale trend in your area.

We do not include the sale board in the upfront fee as we are happy for the vendor to decide if a for sale board is appropriate for them. However, we do recommend you use the facility as it is good marketing for the property.

Yes, it is a legal requirement that you have an energy performance certificate before you can market your property. We will not market any properties for sale or to let that do not have a valid energy performance certificate.

Yes, My Online Estate Agent does not handle or store any debit or credit card information. At the payment stage of the checkout process you will be redirected to, Sage Pay an FSA regulated secure payment provider, who will handle the transaction on our behalf.

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